Privacy Policy

What information do we collect?

Information you give us directly

We collect personal information you voluntarily provide when you express interest in our services, contact us, or participate in activities on our site.

• Names
• Phone numbers
• Email addresses
• Contact preferences

We do not process sensitive personal information.

Information collected automatically

When you visit our site, we automatically collect certain technical information. This does not reveal your specific identity but includes:

• Log and usage data — IP address, browser type, pages viewed, timestamps
• Device data — device type, operating system, hardware model
• Location data — approximate location based on IP address

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Information from other sources

We may collect limited data from public databases and other outside sources to enhance our ability to provide relevant services.

How do we process your information?

We process your information to provide, improve, and administer our services, communicate with you, and to comply with law.

• To deliver our services — providing the WhatsApp automation setup you've requested
• To respond to enquiries — answering your questions and resolving issues
• To send administrative information — service updates and policy changes
• To fulfil orders — managing your setup, payments, and service delivery
• To protect vital interests — preventing harm when necessary

Legal bases for processing

Under GDPR and UK GDPR, we rely on the following legal bases:

• Consent — where you've given permission for a specific purpose. You can withdraw consent at any time by contacting us.
• Performance of a contract — to fulfil our contractual obligations to you
• Legal obligations — where required by law
• Vital interests — where necessary to protect safety

We are generally the 'data controller' for personal information described in this notice. When we process data on behalf of our business customers, we act as a 'data processor' and the business is the data controller.

When and with whom do we share your information?

We share information with third-party service providers who help us deliver our services. All third parties are contractually obligated to protect your data and may only use it as we instruct.

We may also share your information in connection with a business transfer, merger, or acquisition.

Cookies and tracking technologies

We use cookies and similar tracking technologies to gather information when you interact with our site. These help maintain security, fix bugs, save preferences, and assist with basic site functions.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our site. For full details see our Cookie Policy.

Artificial intelligence products

Mr. Lobster offers products powered by artificial intelligence. Our AI products are designed for:

• AI automation
• AI bots and conversational agents
• Natural language processing

We provide AI products through third-party providers including Anthropic and OpenAI. Your input, output, and personal information may be shared with these providers to enable the AI features. You must not use our AI products in any way that violates the terms or policies of any AI service provider.

To opt out of AI processing, contact us at setup@mrlobster.co.uk.

International transfers

Our servers are located in the United States. Your information may be transferred to and processed in the US and other countries. We protect such transfers using the European Commission's Standard Contractual Clauses, copies of which are available upon request.

How long we keep your information

We retain your personal information for no longer than 1 year unless a longer retention period is required by law (e.g. tax or accounting obligations). When retention is no longer necessary, we delete or anonymise the data.

Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed 100% secure. You should only access our services within a secure environment.

Minors

We do not knowingly collect data from or market to children under 18. If you become aware that we have collected data from a minor, contact us at setup@mrlobster.co.uk and we will delete it promptly.

Your privacy rights

Under EEA, UK, and Swiss data protection law, you have the right to:

• Request access to and a copy of your personal information
• Request rectification or erasure
• Restrict or object to processing
• Data portability
• Not be subject to automated decision-making
• Withdraw consent at any time

To exercise these rights, submit a data subject access request or contact us directly.

If you believe we are unlawfully processing your data, you have the right to complain to the UK Information Commissioner's Office (ICO).

Do Not Track

We do not currently respond to Do Not Track (DNT) browser signals as no uniform standard has been finalised. If a tracking standard is adopted that we must follow, we will update this notice accordingly.

Policy updates

We may update this Privacy Notice from time to time. The updated version will show a revised date at the top. For material changes, we will notify you directly or post a prominent notice on our site.

Contact us

Review, update, or delete your data

You may have the right to request access to, correction of, or deletion of your personal information. To do so, submit a data subject access request or contact us at setup@mrlobster.co.uk.